Claims Overview

Helping our customers get “back-in-business” after experiencing a covered claim separates Berkley Southeast Insurance Group from all other insurance providers. We consistently deliver positive claim experiences to our agents and customers. In fact, over 97% of surveyed policyholders who had a recent claim with Berkley Southeast would recommend us to their colleagues for their insurance needs based on the claim service we provide.

  • 24/7/365 multi-platform claim reporting
  • Accelerated auto and property estimating and repair options
  • Fast Track medical only claims handling program
  • Tele-emergent medicine program-immediately connects injured workers to medical care, not triage
  • Return to work programs resulting in employees returning to work 42% quicker than the Official Disability Guidelines (ODG)
  • Immediately report auto losses, obtain photos, locate a body shop with just your policy number through our mobile auto app

A Philosophy in Action

Here is just one example of how we’ve put our “back-in-business” philosophy into action.

We look forward to assisting our customers with their claims.

If you’re not a Berkley Southeast policyholder yet, use our Find an Agent tool to locate an agent in your area.


BSIG Claims Service Commitment

  • 24/7/365 multi-platform claim reporting
  • Accelerated auto and property estimating and repair options
  • Fast Track medical only claims handling program
  • Tele-emergent medicine program-immediately connects injured workers to medical care, not triage
  • Return to work programs resulting in employees returning to work 42% quicker than the Official Disability Guidelines (ODG)
  • Immediately report auto losses, obtain photos, locate a body shop with just your policy number through our mobile auto app