Claims Overview
Helping our customers get “back-in-business” after experiencing a covered claim separates Berkley Southeast Insurance Group from all other insurance providers. We consistently deliver positive claim experiences to our agents and customers. In fact, over 97% of surveyed policyholders who had a recent claim with Berkley Southeast would recommend us to their colleagues for their insurance needs based on the claim service we provide.
- 24/7/365 multi-platform claim reporting
- Accelerated auto and property estimating and repair options
- Fast Track medical only claims handling program
- Tele-emergent medicine program-immediately connects injured workers to medical care, not triage
- Return to work programs resulting in employees returning to work 42% quicker than the Official Disability Guidelines (ODG)
- Immediately report auto losses, obtain photos, locate a body shop with just your policy number through our mobile auto app
BSIG Claims Service Commitment
- 24/7/365 multi-platform claim reporting
- Accelerated auto and property estimating and repair options
- Fast Track medical only claims handling program
- Tele-emergent medicine program-immediately connects injured workers to medical care, not triage
- Return to work programs resulting in employees returning to work 42% quicker than the Official Disability Guidelines (ODG)
- Immediately report auto losses, obtain photos, locate a body shop with just your policy number through our mobile auto app
A Philosophy in Action
Here is just one example of how we’ve put our “back-in-business” philosophy into action.
We look forward to assisting our customers with their claims.
If you’re not a Berkley Southeast policyholder yet, use our Find an Agent tool to locate an agent in your area.
What People are Saying
“Thank you for your honesty and integrity.
It is heartwarming to deal with a company with strong moral principles.”
"My claim was handled in a timely, professional manner."
"This is the second claim I've had and both were handled really quickly."
"The claim process actually went very smoothly and very quickly."
"The claim department did a great job."
"I've had claims in the past, communication is always great."
